Refund Policy

If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 7 to 15 working days. There is no refund against goods bought & paid for except for occasional mistakes made on our part.

Return & Replacement Policy

Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Prior to returning any items, please contact the Customer Service Department to Return Material and shipping instructions. We will do our best to fulfill requests to return material. Returns accepted for items ordered should be initiated within 3 days from product delivery. The returned goods will be compensated with fresh goods within 2 to 7 working days.

For customers outside of Delhi Ncr region: Customer has to bear the cost of return if shipping is involved outside Delhi Ncr. However, if found out that the mistake was made by our team then we shall be liable for the same. In this case we can either replace, refund in full or exchange. A prior return approval with our customer care team is mandatory in this case.

Cancellation Policy

Cancellation is not possible once the order is packed for dispatch.  However, if the order is not packed & the order is cancelled within 24 hours of ordering, the transaction amount will be refunded via same source within 7 to 14 working days or credited to your ‘Way We Were Wallet’ immediately for you to use any time in the future.  No Cancellation will be accepted & No Refund will be allowed after 24 hours in this case.

Delivery Schedules / Damage & Returns

Please also read our delivery schedules for understanding how we determine delivery damage related refund issues and what are our delivery schedules are as well as the refund / refund / replacement guidelines.