Delivery Routes, Schedules, Shipping & FAQ's

We Ship Within India only. Based on your order delivery location within Delhi/NCR we do have a route & schedule assigned to you. For Outside Delhi NCR regions we ship only products with low perishability.

Delivery Schedules in Delhi NCRShipping Outside Delhi NCR

Delivery Routes & Schedules within Delhi NCR only

  1. We have FREE SHIPPING on ALL ORDERS only within Delhi NCR region other than on orders delivered by the Fast track 2 to 4 hour delivery mode.laughing However, we do have mandatory Minimum Order Values (MOV) of Rs. 320, Rs. 480, Rs. 640, Rs. 1000 & Rs.1500 based on your location and proximity from our main base store in A-8 Nizamuddin West, Delhi, 110013, India. Your eligibility is auto assessee by our website’s Cart & Checkout page.
  • The below Delivery routes & Schedules apply only to customers within Delhi NCR region. If your order delivery destination is out of Delhi NCR then unfortunately you will only be able to buy our non-perishable natural products but the good news is we have very fast & low cost shipping fees with the ability to track the live status of your order from within your account dashboard. Give it a try!
Delivery Routes & Schedules for Delhi NCR Regions only

 

  • GURGAON, FARIDABAD, CHHATARPUR, MEHRAULI – MON | WED | FRI only
  • NOIDA (whole) – Daily excluding Sundays.
  • Gr. Noida (please call us for confirmation of serviceability in a few far-off localities of Gr. Noida) – every alternate day or on demand
  • EAST DELHI & GHAZIABAD – TUES | THU | SAT only.
  • CENTRAL DELHI – Daily
  • Jungpura, Gk-1, GK-2, Vasant Vihar, Shantiniketan, Hauz Khaz, Golf Links, Saket, Sainik Farms, Panscheel Park, Defence Colony, Niti Bagh, Gulmohar Park, Lado Sarai, Kalkaji, Sunder Nagar, etc. etc. & also their nearby areas  – Daily
  • Dwarka, Janakpuri, Vikaspuri & also their nearby areas – Daily excluding Sundays
  • Punjabi Bagh & rest of West Delhi – every alternate day & on demand (please call to confirm)
  • Remaining parts of DELHI only – Delivery date here could range from min. next day to max. dayafter depending on your location.
  • Remaining parts of NCR only – Please call for confirmation or simply order & checkout on the website for automatic confirmation.
  • On a few Emergency Orders we shall deliver the same day if order value exceeds rs. 3500. But please call us early morning to confirm the same as we do reserve the right to decline a same-day delivery due to rush hour and based on your location.

Note:  This is not an exhaustive list as localities nearby the above localities are also included in the above list.

* Highly Perihable Products: These include all Fresh Desi Cow Milk & it’s derived Dairy Products, Fresh Natural Fruits or Fresh Natural Vegetables excluding Desi Cow Ghee.

We accept all modes of online payment including Credit cards, Debit cards, UPI, Paypal, Paytm etc. & internet banking transfers including Cash on Delivery.

We also accept The Way We Were Wallet payments.laughing

For every transaction you will receive an order details invoice by your email and a retail invoice at the time of delivery. If for some reason this invoice cannot be given upon delivery then we shall send it to you 2 hours post delivery. Your Order history will always remain with us and the same can be viewed in your account if the order has been processed online. Manual orders or whats app orders will not show in your online account.

DO’S & DONT’S

  • Please immidiately refrigerate the items in your order that require refrigeration like Fresh Milk & it’s Products, etc. The Way We were will not be responsible for spoilage of highly perishable items like these. However you can call us ocassionally and based on your history we shall decide wether to give you a replacement or a refund. For more details, please go through our Refund Policy .
  • Please do not tip the delivery personnel and do make it a point to inform us if any personnel asks for the same.

Shipping Outside Delhi NCR only

Fast, Reliable & Low Cost Shipping

Now you can track the live status of your package from within your online account dashboard for an amazing shipping experience.

Go to FAQ's

Shipping Outside Delhi NCR only

Shipping on orders OUTSIDE DELHI/NCR REGION by default are completed by our third party shipping partners. An automatic low shipping fee charge is applied based on total shipping weight & your location. There is no MOV i.e Minimum Order Value applicable on orders shipped only to out of Delhi NCR regions.

FYI: *Highly Perishable products do not ship outside Delhi NCR region. If Customers falling in this zone outside Delhi NCR have added perishable products to their online cart then they will get an error message on the checkout page asking them to remove highly perishable products from their cart to continue. In such cases we advise to remove such perishables from the cart and retry to checkout.laughing

*Highly Perihable Products: These include all Fresh Desi Cow Milk & it’s derived Dairy Products, Fresh Natural Fruits or Fresh Natural Vegetables excluding Desi Cow Ghee.

We accept all modes of online payment including Credit cards, Debit cards, UPI, Paypal, Paytm etc. & internet banking transfers including Cash on Delivery.

We also accept The Way We Were Wallet payments.laughing

For every transaction you will receive an order details invoice by your email and a retail invoice at the time of delivery. If for some reason this invoice cannot be given upon delivery then we shall send it to you 2 hours post delivery. Your Order history will always remain with us and the same can be viewed in your account if the order has been processed online. Manual orders or whats app orders will not show in your online account.

DO’S & DONT’S

  • In the unfortunate event you feel there is some damage during shipping then please send us the pictures of the damage within the shipping package itself so we can take this up with our shipping partners to expedite your exchange. If you cannot submit pictures then we shall ask you to bear only the one-way cost of shipping & at the same time we’l ourselves create a return pick up from your address. Be rest assured this is a very rare event in which case we do definitely send you an exchange but we always remind you to keep pictures handy for us ourselves to get the shipping fee reimbursement from our shipping partners.

F.A.Q.

Below are some common questions about our website:

Shipping

Where all do we Ship & what are our shipping Charges ?

We Ship only Within India.

Delivery locations within Delhi NCR have 100% free Shipping although subject to a minimum order quantity of Rs. 320 / Rs. 480 / Rs. 640 or Rs. 1000 . The MOQ applicable in your area will be automatically calculated at checkout after you have filled in your delivery address.

Delivery locations outside Delhi NCR involve a 3rd party courrier shipping and the charges are as per Kg basis depending on your location ranging from minimum Rs.80/Kg to maximum Rs.135/Kg. Also we don’t ship perishable products outside Delhi Ncr region and this could be one of the reasons your checkout page will show a perishable products error message if delivery location is outside Delhi Ncr. In this case you will have to remove perishable items from your list and refresh.

There is an error displayed when i try to check out?

A checkout error can be caused due to multiple reasons. Whatever the particular error, it will be displayed in the auto generated error message when you try to checkout & you will need to resolve it as is displayed.

For the sake of explaining to you we shall divide types of errors into 2 parts:

(1) Primary Errors: Primary errors are displayed in the middle of the check out page. The First & most common errors in this case generally relate to data entry errors entered by the customer. For e.g. the most common error is city name needs to be added to its respective field and not in the address field; City name Spelling errors, etc. You must Firstly confirm the correct address is entered by you in the checkout page.

By default the Checkout page will show an address which has been added to your account address’s under Your Account. Once you resolve then simply refresh to check if the error has dissapeared. If the error still persists then its most likely being caused by a Secondary Error.

(2) Secondary Errors: Secondary errors are displayed on the top of the checkout page after you click the Checkout button. These secondary messages are auto generated and will need to be resolved as is what error is generated at the top of your checkout page.

Such errors could most probably be related to (MOQ) Minimum Order Quantity or Incorrect Pincode if delivery location is within Delhi Ncr or if your delivery location is outside Delhi Ncr due then this secondary error could be due to a product added to your cart which is of highly perishable nature and is not capable of being shipped long distance. E.g. Fresh Natural Milk & it’s Products (except Ghee), Natural Vegetables and Fruits,…..In this case You will need to remove such a perishable product from your shopping cart and simply refresh.

Referral Link

What is a Referral Link?

A Referral Link is a Web address URL generated for each member on this site. For example  https://waywewere.net?ref=12A160x

This Referral Link is part of our Referral Discount program by which every member can avail discounts coupons worth Rs. 150 unlimited number of times by referring us to their friends, families or colleagues, etc.. A single referral will earn the referrer Rs. 150/- per referral. So you can earn Rs. 150 unlimited number of times if you keep referring us to new customers. We do have stories of our members who actually earn rs 20000/- per month just by actively particiapating in our referral program.

How does the Referral link work?

Every member will have their own personal unique referral Link for example   https://waywewere.net?ref=12A160x & is displayed in their Personalised My Account page in either their Dashboard or in the Referral’s Tab.

Process of using The Referral Link

(1) An Existing Member must provide their personal referral link to their referrals who can then use the same link to register a new user account on their website.

(2) Next, the referrer will then be credited a coupon of Rs. 150 minimum when their referrer places thier first online order on our website. So not only does the referrer have to create a new account via the referral link sent to them but they must also then place their first order.

The process is automated and the referrer can manage and check his list of referrals from within his account page itself. He will be able to ascertain which referrals have actually been able to create a new account via the referral link sent to them and have initiated their first purchase on this site. Also be aware that the referral must not be previously registered with us as then he would not be counted as a new member but rather an old member. The referral link of rs. 150 will be granted only for new customer referrals and not for existing ones.

The process discussed above can also be called a Referral sign up and order Discount:

  1. Referral sign up and order Discount: In addition to the referral sign up from the referrer’s referral link the new referred customer must also make his first purchase (whenever) upon which the referrer will receive the discount coupon of rs. 150/- valid for a period of 3 months.
    Note: The referred customer must use the referral link to sign up and create a new account on our website for this to work. It is not necessary that an immediate order be placed by the new referred customer but the discount coupon will be issued to the referrer whenever the new referred customer  decides to make their first purchase.
How many times can an existing member use their personal unique referral link?

An existing Member can use their personal unique referral link unlimited number of times to refer us new customers. This way they can earn infinite number of coupons worth Rs. 150 per coupon. So if the referrer successfully refers 10 new customers via this refer a friend program then the referrer would earn Rs. 150 into 10 coupons = total Rs. 1500/- worth of coupons. 

Even referred members will get their own personal referral link on sign up which can be used by them aswell to further refer us and earn rewards & discount coupons.

It’s a Win Win situation for all our customers & us.

Are there any hidden additional conditions involved ?

Absolutely not. If you have referred us a new customer who has used your referral link to sign up + place their first order then you shall successfully recieve your Discount coupon/s  automatically & immidiately in your account.

There is no limit to earning discount coupons with us. In the rare case, if you ever feel that you have not recieved your coupon automatically then you can always call us and we shall manually do the needful for you.

I don't see my Referral links tab on my account page?

The Referral link feature was added to our website on 1st November 2019. Member Accounts created before this time period will only see their personal Referral Link in their Dashboard inside their My Account page, but will not be able to manage & track thier referrals though they can still earn the discount coupons as explained above. So if you have registered a member account with us prior to 1st november 2019 then you will recieve your discount coupons in your personal email instead of your members account. So you can still earn via our referral link program no matter when you have registered.

Members who have registered their accounts after 1st Nov. 2019 will have an option to manage and track all their referrals by clicking on Referrals from within their My Account page.

My Account details

I cannot see my phone number on my account page?

your phone number is always linked to your billing address phone number and you will need to go to My Account-> Addresses to open your billing address to see your phone details associated with that particuler Billing / Shipping Address.

Payment

What modes of payments do you accept?

Currently we accept all modes of payments including debit card, credit card, online banking, All kinds of Wallets, The Way We Were wallet payments,etc.

We also accept Cash on Delivery only for orders within Delhi NCR region. If your delivery location exists outside Delhi Ncr then you will need to pay us in advance before we dispatch the goods via Courrier.

Cart Item Removed. Undo
  • No products in the cart.

×